It's important to us that you can reach us. Whether by phone, email, or directly on-site at our service point in Nuremberg.
At the same time, it's important to us that we can genuinely help you. These channels are your direct line to NIVONA. Your contacts can not only help with error messages but also provide assistance with questions about our machines.
Whether your fully automatic coffee machine is brand new or has been a firm family member for 15 years – we do our best. Promised.
Please allow marketing cookies to load the Google reviews.
Here's how to reach us:
Phone: +49 911 252663 – 90 (Mon to Fri 8:00 AM to 5:00 PM)
Email: service@nivona.com (Replies Mon to Fri 8:00 AM to 5:00 PM)
Service Point: Südwestpark 49, 90449 Nuremberg (Mon to Fri 8:00 AM to 4:00 PM, drop-off and pick-up only)
Flat Rate Costs for all models of the 5'–10' series
Flat Rate Costs for CUBE 4'
Does your NIVONA device need to be sent in? Then you will receive a shipping box and packaging material from us for the optimal protection of your device during transit. If you need help packing your coffee machine, just follow our video instructions:
Here you will find all the user manuals for NIVONA fully automatic coffee machines. To do this, simply enter the corresponding model number in the search and select it. The documents will then be displayed. You can view the document by clicking on the name and download it.
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